Refund policy

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Refund and Return Policy

Thank you for shopping at Nextaura. We want to ensure you have a seamless experience. Please read our policy below regarding returns, damages, and refunds.

⏱️ 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

📋 Eligibility Criteria

To qualify for a return, your item must meet the following conditions:

It must be in the same condition that you received it.
It must be unworn or unused, with all original tags attached.
It must be in its original packaging.
You must provide the receipt or proof of purchase.

🔄 How to Start a Return

Contact Us: To initiate a return, please email us first at sanon.h.anderson@gmail.com.
Receive Instructions: If your return request is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.

⚠️ Important: Items sent back to us without first explicitly requesting a return will not be accepted.

⚠️ Damages, Issues, and Exchanges

Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if:

The item is defective or damaged.
You received the wrong item.
We will evaluate the issue immediately and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate, new purchase for the replacement item.

🚫 Non-Returnable Items

Certain types of items cannot be returned. These include:

Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards (all sales on these items are final).

If you have questions or concerns about a specific item, please get in touch with us before sending it back.

🇪🇺 European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be unworn/unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.

💰 Refunds Process

Inspection: We will notify you once we have received and inspected your returned item to let you know if the refund is approved.
Processing: If approved, you will be automatically refunded on your original payment method within 10 business days.
Bank Delay: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at sanon.h.anderson@gmail.com.